Reservations: 855-337-7368
Ocean City MD Vacation Rentals

Rental Policies

Rental Office Location
Hileman Real Estate
8202 Coastal Highway (Oceanside)
Ocean City, Maryland 21842

Check-in Time
3pm - 5pm (Late arrivals must call prior to 5pm on the scheduled check-in day to make arrangements to pick up keys.)

Check-out Time
Check-out is at 10am sharp, no exceptions. Please be sure to turn in all pool passes, keys and parking permits to our office by this time. You are charged for these items if they are lost.

Items to Bring
All paper products, soaps and linens (sheets, pillow cases, blankets, and towels) are the responsibility of the tenant and none can be provided by the rental department.

Our units are equipped with basic kitchen supplies: dishes, silverware, coffee pot, toaster, can opener, and pots and pans. They do not have specialty items such as waffle irons, crab pots, blenders, etc. These types of items must be brought with you.

Cleaning
Please be patient. Due to circumstances beyond our control, there is a possibility that your unit may not be cleaned by check-in time. Our cleaning staff has until 6:30pm to complete the cleaning of units. Please refer to item #9 on your Rental Agreement.

Air Conditioning
Do not radically change the setting on the air conditioner thermostat; setting it below 72 degrees will cause it to freeze up and not operate. Keep all windows, doors, curtains and blinds closed for better cooling.

Refrigerators
Setting the refrigerator's thermostat too high will trap all the cold air in the freezer and none will flow into the refrigerator compartment. When first entering the unit it is important to keep the refrigerator door closed as much as possible so it may cool down.

Parking
Each individual unit strictly controls parking. Generally, only one (1) space is provided per unit. Additional parking may be available (but is not guaranteed) on side streets or municipal lots. Some buildings also have height and other size restrictions for vehicles. Please call if you expect these restrictions would apply to you. Some buildings also charge a registration or parking fee, which will vary per unit.

Payment
The entire balance of your rent is due thirty (30) days prior to check-in. We accept the following methods of payment.

Personal checks if they are received and cleared by the bank at least thirty (30) days prior to check-in
Certified checks
Money orders
Cash (in person only)
Traveler's checks
Visa and MasterCard

Cancellation
In the event you cancel your reservation, your entire deposit will be forfeited if the unit is not re-rented. If the unit is re-rented, a 16% cancellation fee will be charged. Please refer to paragraph #12 of your Guest License Agreement/Lease.

Other Notes
Be aware that some units do not have telephone service.

Currently, no owners allow pets in their properties. Please do NOT bring pets of any kind with you during your stay with us.

We regret that some buildings charge a registration fee. Please direct questions or concerns to your building manager.

The Fire Marshall prohibits the use of grills on any condominium balcony. Failure to obey this ordinance will result in fines and possible eviction.

Before your scheduled check-in date you will receive two (2) copies of your Guest License Agreement/Lease. Be sure to sign and return one (1) copy to Hileman Real Estate within ten (10) days, and keep the other copy for your records.

Contacting Us
For emergencies (such as fire, flood, and lock-out) after business hours (5pm - 9am) call 1-855-337-7368.

For all other issues, please contact the rental office during normal business hours (9am - 6pm) at 1-855-337-7368. Our office is open 7 days a week.